Practice opening hours are 8.00 a.m. until 6.30 p.m. with a one hour break from 12.30 p.m. until 1.30 p.m. every weekdays.
Routine and emergency appointments are available for doctors from 8.30 a.m. until 12 noon and from 3.00 p.m. to 6.00 p.m. Monday to Friday.
Extended Hours Clinics are offered by 2 clinicians each Tuesday from 6.30pm to 8.00pm, and we also hold 2 clinics fortnightly on a Wednesday from 6.30pm to 7.45pm.
Treatment Room clinics and nurses appointments - various clinics operate during the day from 8.30 a.m. until 12 noon and from 1.40 p.m. in the afternoons.
More than one problem to discuss…?
The normal duration of appointments in GP surgeries is 10 minutes. When it is clear that a longer appointment is needed, Practices will often suggest that the patient makes a double appointment. Although the limited availability of appointments means that this facility is often not advertised, many surgeries do advise patients that it is not possible to deal with multiple problems in a single consultation, and patients can and do request double appointments. We ask patients to say at the beginning of their appointment if they have more than one problem to discuss, and to understand that if we have to end the consultation without dealing with all of their problems, this is to avoid keeping fellow patients waiting.
It is generally found that if a second issue is only raised after an initial problem has been dealt with, there may not be sufficient time left to address that problem adequately and safely. However, if patients say at the outset of a consultation that there are a number of things they need to discuss, it may be possible to structure the consultation in such a way as to allow the doctor or nurse to deal with them within the time available. Nevertheless, some issues that seem simple or straightforward to a patient will require a greater level of assessment than the patient would expect.
We do try to run to time whist dealing with all a patient’s concerns, but it is not always possible to do both. Sometimes we have to ask patients to come back for other problems to be dealt with, to avoid creating delays for all the other patients in that session.
Dr Stuart Morgan